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Frequently Asked Questions

If you still have questions, click here and access our Help Center .

The battery in my Gräd Ébano 800 Slim Electronic Lock is dead. How do I recharge it?

The Gräd Ébano 800 Slim Lock uses a lithium battery. To recharge it, follow the steps below:

  1. Locate the USB-C port on the top of the lock from the inside.
  2. Connect a USB-C cable, plug it into the wall outlet and wait for it to recharge (recharging time is approximately 1 to 2 hours, depending on the charger used).

Recharging normally takes place every 3 months or as soon as the lock emits the low battery alarm .

What is the warranty period?

Gräd products have a 2-year warranty from the date of issue of the sales invoice.

Which application is compatible with the Gräd Ébano 800 Slim Electronic Lock?

The Gräd Ébano 800 Slim Electronic Lock works with the TT Lock App, available for IOS and Android.

All settings are made directly in the application.

How do I configure my Gräd Ébano 800 Slim Lock?

To access a step-by-step video on how to configure your Gräd Ébano 800 Slim Lock, click here .

How do I install my Gräd Ébano 800 Slim Lock?

To access the video with step-by-step instructions on how to install your Gräd Ébano 800 Slim Lock, click here.