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Frequently Asked Questions

If you still have questions, click here and access our Help Center .

The batteries in my Gräd Ébano 710 Smart Plus Electronic Lock are dead. How do I change them?

The Ébano 710 Smart Plus lock uses 4 AA alkaline batteries. To change the batteries, follow the steps below:

  1. Remove the back cover of the lock.
  2. Remove the old batteries.
  3. Clean the battery contacts using a small brush.
  4. Insert the new batteries, making sure they are in the correct position.
  5. Replace the back cover.

We recommend replacing the batteries every 12 months or as soon as the lock emits the low battery alarm .

What is the warranty period?

Gräd products have a 2-year warranty from the date of issue of the sales invoice.

Which application is compatible with the Gräd Ébano 710 Smart Plus Electronic Lock?

The Gräd Ébano 710 Smart Plus Electronic Lock works with the TT Lock App, available for IOS and Android.

All settings are made directly in the application.

How do I configure my Gräd Ébano 710 Smart Plus Lock?

To access a video with a step-by-step guide on how to configure your Gräd Lock
Ebony 710 Smart Plus, click here .

How do I install my Gräd Ébano 710 Smart Plus Lock?

To access the video with step-by-step instructions on how to install your Gräd Ébano 710 Smart Plus Lock, click here.